Flame Lily Australia

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    Tsitsi Ali 0415 403 313

    Hilda Foya 0415 402 516


    Hi-Intensity Care

    NDIS High Intensity Support

    Registered Nurses You Can Trust

    Specialised Healthcare Support

    Flame Lily offers NDIS High Intensity Support Services, which are designed to provide specialised healthcare support for participants within the National Disability Insurance Scheme (NDIS) who have intricate medical requirements. Tailored to individuals with severe disabilities, chronic health issues, or acute medical needs, our high intensity supports provide extensive nursing care and expertise.


    The ultimate goal of NDIS High Intensity Support is to enhance the overall quality of life for individuals with complex health conditions, granting them the medical attention and assistance necessary for independent, safe, and comfortable living within their chosen environment. This high-intensity support constitutes a specific facet of community nursing, catering to patients with intricate healthcare needs.


    The approach at Flame Lily encompasses comprehensive care, addressing both medical and non-medical aspects of individuals with complex conditions. Our commitment extends beyond traditional healthcare, encapsulating emotional, psychological, and social wellbeing. With frequent, intensive, and personalised interventions, our support ensures patients receive the right level of assistance consistently.

    nurse helping a young patient

    NDIS High Intensity Support & Nursing Care

    The high intensity support our experienced nurses provide encompass a range of procedures and specialised care.

    ventilation support

    Ventilator Support

    Specialised care for individuals requiring assistance with ventilator management for respiratory health.

    laryngectomy care

    Tracheostomy and Laryngectomy Support

    Specialised care for tracheostomy tube or laryngectomy stoma care and maintenance to ensure respiratory wellbeing.

    dysphagia support

    Dysphagia Support

    Tailored aid for those facing swallowing difficulties, ensuring safe eating and drinking.

    feeding tube

    Enteral Feeding Support

    Expert assistance in ensuring proper nutrition through enteral feeding methods.

    intestine

    Complex Bowel Care

    Comprehensive care for intricate bowel management needs.

    epilepsy management

    Epilepsy and Seizure Support

    Dedicated monitoring and rapid response during epileptic episodes.

    band-aid

    Complex Wound Care Support

    Proficient management of complex wounds to promote effective healing.

    subcutaneous injections

    Subcutaneous Injections

    Precise and safe administration of subcutaneous injections for medical needs.

    catheter support

    Urinary and Suprapubic Catheter Support

    Compassionate care and management of all urinary catheters.

    As a registered NDIS provider of high-intensity supports, Flame Lily offers high quality care from qualified and experienced nursing staff, to the highest standards and with attention to every detail.

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    female nurse

    NDIS Respite Care for Carers of High Intensity Support Needs

    Promoting Carers Wellbeing and Support

    Our NDIS in-home respite services provide caregivers with essential respite breaks. We acknowledge their invaluable role in the lives of those they care for, recognising the importance of personal rejuvenation and maintaining their own wellbeing.


    Our nurses are expertly trained healthcare professionals equipped with the skills and knowledge to deliver specialised care to individuals with high-intensity support needs. We ensure that medical and healthcare requirements are met throughout the respite period. Our team is adept at managing medical emergencies and offering immediate care in unforeseen health situations.


    Flame Lily's respite services offer flexibility, ranging from short durations at specific times to occasional support during unique situations, or even comprehensive full-time, round-the-clock care. Our dedication revolves around nurturing wellbeing and enriching the quality of life for all parties involved.

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    Palliative Care At Home

    Personal, Compassionate, Comforting, and Supportive 

    Our primary focus is to enhance the quality of life for patients who are living with terminal illnesses. We work diligently to manage pain and symptoms, provide personal care and ensure that patients are as comfortable as possible. Moreover, we offer 24/7 emotional, psychological, and spiritual support, helping patients and their families navigate the complex emotions during these difficult times.


    We advocate for the patient’s needs and preferences, ensuring that their wishes are respected and that they receive the best possible healthcare service.


    Our nurses can be there 24/7 or they can provide day-to-day assistance.

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    nurse assisting an elderly patient

    How It Works

    Step 1

    Initial Consultation

    We begin our process by conducting a comprehensive consultation. This vital step allows us to gain a deep understanding of your specific needs and preferences. Whether you require NDIS High Intensity Support or other specialised services, our attentive professionals take the time to listen, capturing every detail that will contribute to your personalised care plan.

    Step 3

    Implementation and Monitoring

    With precision and dedication, we begin implementing the care plan and closely monitor our client’s progress. Our skilled professionals work diligently to provide complex care services that cater to your distinct needs, ensuring your wellbeing and comfort remain at the forefront.

    Personalised Care Plan

    Step 2

    Equipped with the insights gathered during the initial consultation, we embark on the process of crafting a personalised care plan that speaks directly to your unique requirements. Whether your needs include NDIS high intensity support or other specialised services, our experienced team collaborates to design a care plan that aligns with your preferences, lifestyle, and health goals.

    NDIS High Intensity Supports

    Frequently Asked Questions (FAQs)

    • Who qualifies for High Intensity Supports?

      Individuals with a medical diagnosis necessitating NDIS High Intensity Supports can claim these services through their NDIS plan. This encompasses conditions like:


      • Diabetes
      • Epilepsy and severe seizures
      • Intricate wounds and pressure sores
      • Administration of medications via subcutaneous injections
      • Challenging bowel conditions
      • Tracheostomy support
      • Stoma management
      • Urinary catheter care
      • Ventilator needs
      • Dysphagia and eating challenges (tube feeding)

      These supports are considered part of disability related health supports and are essential for individuals requiring complex care to manage their health and maintain their wellbeing.

    • Is NDIS High Intensity Support available 24/7?

      Yes, NDIS High Intensity Support can be provided 24/7 based on the participant's individual needs and NDIS plan. The level of care and the hours of service are tailored to the specific requirements of the participant's medical condition and support needs.

    • Which areas are covered by your NDIS High Intensity Support & Nursing Services?

      With offices in Wollongong and Western Sydney, our services extend throughout the Wollongong region, down to the coast in Nowra, through Sutherland, and encompass all of Western Sydney.

    • Can family members or carers be involved in the care process?

      Absolutely. NDIS Nursing Care often involves working closely with family members, carers, and loved ones to provide holistic support and ensure the individual's comfort and wishes are respected.

    • How do I get started with NDIS High Intensity Support through Flame Lily?

      To begin, just reach out to us to discuss your needs and goals. Our friendly team will guide you through the entire process, providing information about the available nursing services and NDIS High Intensity Support that align with your approved plan and funding.

    • What is NDIS Palliative Nurse Care?

      NDIS Palliative Nurse Care involves specialised healthcare services provided to individuals under the NDIS who are facing advanced illnesses and require comprehensive support to manage pain, symptoms, and overall wellbeing during the end-of-life journey.

    • Who is eligible for NDIS Palliative Nurse Care?

      Individuals who are NDIS participants and have a life-limiting condition or advanced illness that requires palliative care are eligible for NDIS Palliative Nurse Care. Eligibility is determined through assessment by healthcare professionals.

    • What services does NDIS Palliative Nurse Care include?

      NDIS Palliative Nurse Care encompasses a range of services, including pain and symptom management, emotional and psychological support, coordination of care with medical professionals, assistance with daily activities, and ensuring the individual's comfort and dignity.

    • Can I receive NDIS Palliative Nurse Care at home?

      Yes, NDIS Palliative Nurse Care can be provided in the comfort of your own home. The aim is to support individuals in their familiar environment while ensuring they receive the necessary medical and emotional care.

    • How do I access NDIS Palliative Nurse Care?

      To access NDIS Palliative Nurse Care, you need to have an NDIS plan in place that includes palliative care support. If you don't have a plan, you can apply for the NDIS and go through the planning process. Once your plan is approved, you can engage registered NDIS service providers for palliative care.

    • Is NDIS Palliative Nurse Care available 24/7?

      NDIS Palliative Nurse Care can be tailored to your specific needs. This may include round-the-clock care if required. The level of care and the hours of service will depend on your individual situation and NDIS plan.

    • Which areas are covered by your NDIS High Intensity Support and Nursing Services?

      With offices in Wollongong and Western Sydney, our NDIS High Intensity Support and Nursing Services extend throughout the Wollongong region, down to the coast in Nowra, through Sutherland, and encompass all of Western Sydney.

    • How do I get started with NDIS high intensity nursing through Flame Lily?

      To begin, just reach out to us to discuss your needs and goals. Our friendly team will guide you through the entire process, providing information about the available nursing services that align with your approved plan and funding.

    • Why should I choose Flame Lily for my NDIS High Intensity Support needs?

      Flame Lily is a trusted provider of NDIS High Intensity Support Services, recognised for our specialised expertise in delivering personalised, high-quality care. Our team possesses high intensity support skills, which ensures that participants receive personalised care aligned with their specific needs and goals. We also excel in managing disability related health supports, offering comprehensive solutions that promote health, safety, and overall wellbeing.


      In addition, we operate in full compliance with the NDIS practice standards. This means our services are designed to uphold the rights of every NDIS participant we work with. While Flame Lily does not directly provide supported independent living services, our high intensity support offerings can complement SIL arrangements by addressing complex care needs. Choosing Flame Lily means choosing professionalism, compassion, and a focus on delivering exceptional care to NDIS participants.

    • How does Flame Lily support independent living for participants?

      At Flame Lily, we are all about empowering participants to live as independently as possible. Through our expert application of high intensity support skills, we provide personalised care and assistance to help individuals manage complex health needs effectively.


      Our services include disability related health supports to address ongoing medical and health requirements, ensuring participants feel confident and secure in their daily lives. While we do not directly offer supported independent living services, our high intensity support can complement SIL arrangements by addressing specialised care needs that promote greater independence and wellbeing.

    • Is Flame Lily a NDIS Registered Provider?

      Yes, Flame Lily is a registered NDIS provider. This reflects our commitment to meeting the rigorous NDIS practice standards, allowing us to deliver exceptional services on a consistent basis.


      Our NDIS Registration includes:


      • Community Nursing
      • Group & Centre Based Activities
      • Participate Community
      • Household Tasks
      • Daily Living -Life Skills
      • Daily Tasks/Shared Living
      • Assist-Travel/Transport
      • Daily Personal Activities (High Intensity)
      • Daily Personal Activities
      • Support Coordination
      • Tenancy
      • Behavioural Support Delivery


      We are also Approved to Provide:


      • Support participants with day-to-day
      • Management of medication
      • Support participants with restrictive practice

    For any additional questions or to learn more about our community nursing services, please don't hesitate to contact Flame Lily Australia.

    Our nurses are committed to providing top care tailored to your unique health needs.

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